Please note that we do not offer refunds. Exchange/store credit only. The store credit never expires. Items must be received within 7 days of the date shipped back for the return. If items are not received within the 7 day window, unfortunately we cannot offer exchange or store credit and items will be returned to sender.
To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached.
Clothing accessories are final sale. All sale items are final sale. Gift cards are final sale.
Please be advised that all store credits will be applied to your client file and available for use on your next purchase. Store credits are not transferrable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your return will be processed, and a credit will automatically be applied to your account within a 5-7business days.
Late Store Credits
If you haven’t received confirmation of the store credit within 7 days, please send us an email informing us so we can investigate the matter for you at firstname.lastname@example.org.
If you are not happy with your item(s) and are local we will gladly exchange the item(s) within 7 days of your receipt of the item(s). We will only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Sugar & Scruff, 847 Queen St West , Toronto ON M6J1G4, Canada.
To return your item(s) please ship to: Sugar & Scruff, 847 Queen St West , Toronto ON M6J1G4, Canada
You will be responsible for paying for your own shipping costs for returning your item(s).
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item otherwise.